HelloFresh
About the brand
8.5
Price
9.0
Ease of use
9.0
Features
9.5
Service
9.0
Overall
Our Verdict
HelloFresh offers meal delivery services across the mainland United States. They source fresh and healthy ingredients from the most credible suppliers before portioning them for their customers. They also offer allergen-free options.
Pros
- Live chat customer support
- Delivers to all mainland United States
- Over 200 specialized videos
- Specific meal plans for vegetarians
- Nut-free, egg-free, and milk-free options available
Cons
- No free shipping
- Cooking is still mendatory
- No meal plans for stricter diets
In-depth review
Special Features
HelloFresh offers the following features:
Specialized videos
The HelloFresh YouTube channel is home to over two hundred videos ranging from customer testimonials to easy-to-make recipes. A great aspect about the channel is that it features categorized videos (e.g. recipes, tips and tricks, 20 minute meals etc.), which makes it easier for users to browse.
Ease of delivery
Another excellent feature that HelloFresh offers is that in the situation where you may not be home, you can get your meals delivered to your neighbor’s home, your workplace, or to a nearby restaurant or store that won’t mind holding your package.
Specially designed boxes
HelloFresh’s specially designed boxes come with insulating liners and ice packs that keep the ingredients fresh and cool for long stretches of time. The packaging also gets modified on a seasonal basis to uphold the same levels of quality throughout the year.
Environmentally friendly packaging
HelloFresh claims to care about the environment as much as anything else. That’s why all of the products used and present within the delivered package are recyclable. The insulating layers, ice packs, box, separator and meal kits are all easily recyclable.
Mobile applications
HelloFresh has mobile applications for both Android and iOS platforms. The applications generally have positive user reviews which is understandable considering the fact that the applications are beautifully designed and have user-friendly interfaces. All the features available via the website are also available from the mobile applications.
Ease of Use
The registration process starts with the entering your email and creating a password. Then you have to enter your personal information followed by billing information. Once that’s done, you can place order and select meals at ease. It’s to be noted that you can’t sign up and start using the website without first entering your billing information. Once registered, browsing the website, selecting meals and placing orders is fairly seamless and the site is very user-friendly.
Suppliers
HelloFresh works with the country’s finest family-owned suppliers, which are responsible for providing all the ingredients; ranging from avocados to wild-caught fish. All seafood gets sustainably sourced and is approved by Seafood Watch. Meat and poultry is also similarly sourced from the most reliable vendors.
Customer Service
HelloFresh has a highly responsive customer support team which can be reached via live chat, email and phone. They also have plenty videos available on the YouTube channel and you can also go through the detailed FAQ section if you are looking for quick insight. There is also a well-maintained blog present on the website.
Phone Support
The company offers support via phone.
Live Online Chat
Normally you can get connected to a support agent within a few minutes.
Customer service staff can be reached via email.
User Reviews
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Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.5
Price
9.0
Ease of use
9.0
Features
9.5
Service
9.0
Overall
Thank you!