HelloFresh Review

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GOOD FOR
Young professionals
Support
9.5 /10
Cancellation Policy
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  • author: Dave Conti
  • 19.07.18
  • Comments

Rating

  • "Price"
    8.5 /10
  • "Features"
    9 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    9.5 /10

Overview

HelloFresh strives to provide its customers with the healthiest pre-portioned ingredients that can be used to whip-up the tastiest meals. They have flexible plans that are suitable for vegetarians, carnivores and diet-conscious people. HelloFresh delivers to all mainland United States. Hawaii and Alaska are not covered. Deliveries typically arrive between 8 am and 8 pm.

Plans & Pricing

HelloFresh offers four different plans which you can then customize according to how many servings you need and the number of recipes you wish to receive each week.

Meat & Veggies

The Meat & Veggies plan is the most diverse plan in terms of food available. You can choose how many recipes you receive per week (2, 3, or 4) and whether you want enough servings for 2 or 4 people.  For 3 recipes per week for 2 people on this plan, the price per serving is $8.99.

Veggie

The veggie plan includes vegetarian recipes (no meat, poultry, or fish) for either 2 or 4 people. You can choose to receive 2, 3, or 4 recipes per week. For 2 people receiving 3 recipes per week on this plan, the price is $8.99 per serving.

Low Calorie

This plan is ideal for people who are watching how much they eat. Recipes come out to about 650 calories each.  You’ll have a choice of 2 or 4 people and 2 or 3 recipes per week. For 3 recipes a week for 2 people on this plan, the price is $8.99 per serving.

Family Friendly

If you choose the Family-Friendly plan, you can order 2 to 4 recipes per week for 2 or 4 people. All recipes are “kid-tested.” Three recipes per week for 2 people will cost $8.99 per serving.

HelloFresh’s prices are very customer-friendly, especially when compared to its competitors. You should keep in mind that the price per serving goes down from $8.99 to $7.49 if you choose meals for 4 people instead of 2. Meanwhile, the price per serving is higher ($10.99/serving for 2 people or $8.99/serving for 4 people)  if you choose to receive only 2 recipes per week instead of 3-4.

Meat & Veggies
2 people, 3 meals
$8.99/serving
Veggie
2 people, 3 meals
$8.99/serving
Low Calorie
2 people, 3 meals
 $8.99/serving
Family Friendly
2 people, 3 meals
$8.99/serving

Special Features

HelloFresh offers the following features:

Specialized videos

The HelloFresh YouTube channel is home to over two hundred videos ranging from customer testimonials to easy-to-make recipes. A great aspect about the channel is that it features categorized videos (e.g. recipes, tips and tricks, 20 minute meals etc.), which makes it easier for users to browse.

Ease of delivery

Another excellent feature that HelloFresh offers is that in the situation where you may not be home, you can get your meals delivered to your neighbor’s home, your workplace, or to a nearby restaurant or store that won’t mind holding your package.

Specially designed boxes

HelloFresh’s specially designed boxes come with insulating liners and ice packs that keep the ingredients fresh and cool for long stretches of time. The packaging also gets modified on a seasonal basis to uphold the same levels of quality throughout the year.

Environmentally friendly packaging

HelloFresh claims to care about the environment as much as anything else. That’s why all of the products used and present within the delivered package are recyclable. The insulating layers, ice packs, box, separator and meal kits are all easily recyclable.

Mobile applications

HelloFresh has mobile applications for both Android and iOS platforms. The applications generally have positive user reviews which is understandable considering the fact that the applications are beautifully designed and have user-friendly interfaces. All the features available via the website are also available from the mobile applications.

Ease of Use

The registration process starts with the entering your email and creating a password. Then you have to enter your personal information followed by billing information. Once that’s done, you can place order and select meals at ease. It’s to be noted that you can’t sign up and start using the website without first entering your billing information. Once registered, browsing the website, selecting meals and placing orders is fairly seamless and the site is very user-friendly.

Suppliers

HelloFresh works with the country’s finest family-owned suppliers, which are responsible for providing all the ingredients; ranging from avocados to wild-caught fish. All seafood gets sustainably sourced and is approved by Seafood Watch. Meat and poultry is also similarly sourced from the most reliable vendors.

Food Allergies

HelloFresh has a variety of menus to cater to the needs of people with severe allergies, as mentioned above. Milk-free, nut-free and egg-free recipes are offered and you can further tailor your subscription to support pork-free, shellfish-free and beef-free recipes as well, depending on your needs. In addition to this, the company’s dieticians evaluate all recipes for the presence of the 8 major allergens and specify on the recipe charts the presence of any allergen.

Variety of Food

HelloFresh prides itself on its ability to provide a vast variety of meals to cater to the needs of customers with various dietary and nutritional preferences and needs. They have a special plan for veggie lovers and other than that, you will find yourself spoilt for choice by the variety of delectable recipes available every week. HelloFresh offers food across the following categories:

Egg-free

If you are allergic to eggs or prefer not to eat them, then you can choose one of the few egg-free recipes added every week to the menu.

Nut-free

HelloFresh also caters to the needs of people with nut allergies. Go through the menu to find different nut-free recipes.

Milk-free

People allergic to milk can also find something to order with the ‘milk free’ tag on it.

Spicy

If you love an extra kick in your dish, then you can search for the recipes under the tag ‘spicy’ to find something that will heat up your taste buds!

Vegetarian

Meals that are made specifically for vegetarian or veggie lovers are also available.

Pros & Cons

  • Live chat customer support
  • Delivers to all mainland United States
  • Over 200 specialized videos
  • Specific meal plans for vegetarians
  • Nut-free, egg-free, and milk-free options available
  • Doesn’t deliver to Hawaii or Alaska

Customer Support

HelloFresh has a highly responsive customer support team which can be reached via live chat, email and phone. They also have plenty videos available on the YouTube channel and you can also go through the detailed FAQ section if you are looking for quick insight. There is also a well-maintained blog present on the website.

  • Phone Support
    The company offers support via phone.
  • Live Online Chat
    Normally you can get connected to a support agent within a few minutes.
  • Email
    Customer service staff can be reached via email.
  • Video Tutorials
    Over 200 videos are present on the company’s YouTube channel.
  • FAQ
    A fairly comprehensive FAQ section is present on the company website.
  • Blog
    Find a blog on the company's website.

Final Word

HelloFresh offers meal delivery services across the mainland United States. They source fresh and healthy ingredients from the most credible suppliers before portioning them for their customers. They also offer allergen-free options.

Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Dave Conti
author

Dave Conti grew up in the food industry. His family owned an Italian restaurant that Dave grew up in. From waiting tables to peeling potatoes and eventually running the kitchen as head chef, Dave learnt the ropes of the food business inside out. Dave joins the Top 5 Meal Delivery Services and gives valuable information where food and meal delivery services are concerned.

This review is based on the writer's personal opinion.

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