bistroMD
About the brand
8.0
Price
9.0
Ease of use
7.0
Features
8.0
Service
8.0
Overall
Our Verdict
Overall, bistroMD is a good, reputable, professional-led meal delivery service that puts a lot of emphasis on eating healthy and educating the public on the risks associated with excess weight gain. All of the foods are USDA-approved and the team is composed of certified dietitians and physicians, which makes the brand highly trustworthy. Although a bit expensive, the majority of customers are pretty happy with the results, which makes the brand definitely worth considering.
Pros
- USDA-approved meals
- Suitable for diabetics
- Fully customizable diet plans
- Environmentally-friendly
Cons
- No lactose-intolerant, vegetarian meal programs
- No expedited shipping
In-depth review
Special Features
Custom Weight Loss Diet Plans
MybistroMD membership access feature also serves as a customization tool, allowing users to craft meals according to their preferences, enhanced by professional advice. The customized weight loss plan creation process involves an in-depth approach, where customers are required to provide more detailed information like eating habits, overall health, any medical conditions (diabetes, heart-related issues), and more.
Once all the information is submitted, registered physicians come up with a custom diet plan (breakfast, lunch, and dinner) that can later be modified by the user. The menu is available online 24/7 and customers can make changes at any time.
All the meals are packaged separately inside an insulated container and kept frozen with the help of dry ice. The orders arrive in environmentally-friendly Kodiakotton insulation boxes that can easily be disposed of.
Ease of Use
The registration process is fairly simple and requires the kind of information you’d normally expect to provide for any e-commerce website like personal details, e-mail and phone number, city, state and address, zip code and credit card details. All of these fields are required.
One inconvenient thing we have discovered is that in order to get membership access, there is no way around but to order a meal first. Once the deal is processed, you’ll be able to log in with the email address and password you’ve chosen for your MybistroMD account during the registration.
Also, while the site is easy to navigate, it is not well structured in terms of user experience and UI. There is a ton of information packed in each page, but it’s flooded with many visuals and call to actions, which can make it difficult to read. Also, the number of pop-up ads that appear when you move your mouse to a specific area of the website are also frustrating.
Suppliers
The brand doesn’t offer any specific details regarding the suppliers of the raw ingredients.
Customer Service
The bistroMD team provides high-quality customer support regarding all sorts of issues including shipping, returns, dietitian help, etc. It is available 5 days a week via the phone or email.
Phone Support
Customer support can be reached from 8am-5pm EST on Mondays, Tuesdays, Thursdays and Fridays, & 9am-6pm EST on Wednesdays.
You can contact the bistroMD team at customerservice@bistroMD.com, and the dietitian support at dietitian@bistroMD.com.
User Reviews
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Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.0
Price
9.0
Ease of use
7.0
Features
8.0
Service
8.0
Overall
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