Sunbasket
About the brand
7.0
Price
10
Ease of use
8.0
Features
8.0
Service
8.3
Overall
Our Verdict
Sunbasket is one of the top food service companies in the field today, and it’s easy to see why, since their pre-prepped meals are delicious and their recipes are easy to follow. And despite their slightly disappointing oven-ready meals and sub-par ordering process, they are still one of the best services out there for those who don’t have time to make regular trips to the grocery store.
Getting started with Sunbasket is very easy and everything from signing up to choosing your meals can be done online! So if you’ve been looking to save a couple of trips to the grocery store and have quality and organic ingredients delivered to your doorstep, Sunbasket could be just the right service for you.
Pros
- Easy to follow and great tasting recipes
- Responsibly and sustainably sourced organic produce
- Wide selection of add-ons on their menu
- Can cater to a lot of special dietary restrictions
- Pre-made and oven-ready meals available
- Good & environmentally responsible packaging
Cons
- The oven-ready meals could be better
- Their online menu and ordering process needs some improvement
Special Features
While Sunbasket used to focus solely on producing ingredients and prepping them before sending them over to the customer who will do the cooking by themselves, they have also recently got into making oven-ready meals.
These are very convenient for those who are in need of a quick and nutritious meal but don’t have the time to cook it themselves. That being said, their ready-to-eat meals aren’t as good as the from-scratch kits, but it can be a very convenient option for those who are too busy to cook on a daily basis.
Ease of Use
Sunbasket is a quick and convenient service for those who want to save a couple of trips to the grocery store. Instead of spending a lot of time scrutinizing each individual ingredient, you plan to buy to make sure they are fresh and organic, you can simply subscribe to Sunbasket and get fresh ingredients delivered to your doorstep weekly with easy-to-follow and interesting recipes to match.
On top of that, you can create an account, select the food you want, and select a plan all on the company’s website. It’s very neatly laid out, so navigating through the different pages is very easy. But as mentioned earlier, the menu could be laid out better when it comes to distinguishing meals that fit into your dietary restrictions and which don’t.
That being said, if you are dissatisfied with a meal for any reason, the company offers a money-back guarantee where you will be either refunded or your account will be credited seven days after the delivery of the meal, and you can choose between a refund and credit. Another convenient feature is the fact that you can cancel your subscription at any time, so you don’t have to worry about any long-term commitments.
Suppliers
One of the best characteristics of the Sunbasket company are the values they uphold. As mentioned earlier, all the ingredients the company uses in both their pre-made meals and from-scratch kits are sourced responsibly and are organic.
The company’s executive chef, Justine Kelly has made a career working for the top restaurants in the Bay Area for decades in which she regularly worked with local farmers, ranchers, and fishermen to find the best ingredients. The relationships that Kelly built with these suppliers allows Sunbasket access to some of the freshest and most sustainably sourced ingredients in the country.
The company works with a lot of different suppliers based in different areas in California to ensure that the ingredients in their products are always of the highest quality.
Customer Service
Sunbasket help & support is readily available on their website if you have an account. They offer self-service help, live chat with a bot, you can talk to an expert, or even chat with an agent via text, email, or calling their mobile number. For more information on some of their recipes, you can also check out the company’s YouTube channel for help.
Phone Support
Customer Service is available over the phone.
Live Online Chat
Live chat is available on the website.
You can reach customer service via email.
User Reviews
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Write a reviewWe make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
7.0
Price
10
Ease of use
8.0
Features
8.0
Service
8.3
Overall
Thank you!